Logo Elecsoft
Logo Elecsoft
Technical support is also part of the product

Technical support is also part of the product

by | Apr 29, 2026 | Calibre, Quality, Trust, Visual Factory

Good industrial software is not measured only by its functionalities.
It is also measured by the support you have when you need it.

When a company implements a solution to manage critical processes —such as calibration or control of measurement equipment— it needs more than just a powerful tool.

It needs long-term confidence.
That’s why one of the aspects most valued by our clients when implementing Visual Factory Calibre is knowing they have a technical team available to resolve doubts, support daily use, and help evolve the system as new needs arise.

When acquiring a Visual Factory application, our clients have access to:

✔ Product warranty
✔ Unlimited technical support for resolving queries
✔ Application updates for one year

In addition, this service can be maintained over time through an annual maintenance contract, ensuring that the system continues to evolve alongside the company’s needs.

Because in demanding industrial environments, where quality and traceability are critical, having support when you need it is not an extra… it’s a guarantee of continuity.

🔗 Discover more about our solutions: www.elecsoft.com

TI Automotive Pamplona highlights the technical support of Visual Factory Calibre

TI Automotive Pamplona highlights the technical support of Visual Factory Calibre

by | Apr 22, 2026 | Calibre, Quality, Testimonial, Trust, Visual Factory

🏭 TI Automotive Pamplona, a company in the automotive sector, continues to rely on Visual Factory Calibre for managing its metrological processes, especially highlighting the technical support provided by the Elecsoft team.

📍 We share the testimonial of José Ignacio Cajal from the Quality Department:

“Recently, I requested assistance from the Technical Support Service for an improvement, and their response was, as always, perfect. We arranged a Teams meeting and in a short time all doubts were resolved, in addition to proposing some options to make certain filters easier to apply.
Not long ago, we upgraded to version 25 and have had no issues at all. They returned the team’s database well prepared for the change and guided us accurately throughout the process.”

📊 This testimonial reflects the importance of having agile, approachable, and solution-oriented technical support, capable of assisting both in daily use and in key processes such as system updates or improvements.

🔗 Discover how Visual Factory Calibre can help you manage your measurement equipment with reliability and expert support: www.elecsoft.com

VF Calibre TIP #9 — Attribute MSA 4 (Part 1)

VF Calibre TIP #9 — Attribute MSA 4 (Part 1)

by | Apr 15, 2026 | Calibre, TIP, Visual Factory

📊 Not all controls are numerical. But all of them must be reliable.

In this new VF Calibre TIP #9, we cover Attribute MSA 4, key to validating “OK / Not OK” type controls.

🎥 In this first part you will see:

✔ What an Attribute MSA is
✔ When to apply it
✔ What factors affect its reliability

💡 The necessary foundation before analyzing results.

✔ Apply different views within a module
✔ Filter and quickly locate information
✔ Group records according to different criteria
✔ Customize and save your own views

📺 Watch the full video here: https://youtu.be/79xDORs2aog

➡️ In the second part, we will look at another way of handling attribute studies, based on analysis using Kappa and Effectiveness, thus expanding the possibilities for evaluating the measurement system.

🔗 More information: www.elecsoft.com

VF Calibre TIP #8 — Using Excel Templates in Visual Factory Calibre (Example: Viscosity Cup)

VF Calibre TIP #8 — Using Excel Templates in Visual Factory Calibre (Example: Viscosity Cup)

by | Feb 25, 2026 | Calibre, TIP, Visual Factory

Many companies already have their own Excel templates for performing calibrations, verifications, or other controls.

Internally validated sheets, with formulas, automatic calculations, and structures adapted to each type of equipment.

In this VF Calibre TIP #8, we show how Visual Factory Calibre allows you to work with customized Excel templates directly within the system, while maintaining:

✔ Your usual templates
✔ Your formulas and automatic calculations
✔ Your technical evaluation logic

But adding what Excel alone does not provide:

🔹 Full traceability (equipment, reference standard, date, user)
🔹 Version control and security
🔹 Centralized database records
🔹 Integration with planning and certificates

🎥 In the video, we use a viscosity cup as an example, but this functionality applies to any type of equipment or verification process.

👉 Keep the flexibility of Excel without giving up the robustness of an audited system.

📺 Watch the full video here: https://youtu.be/qJVLuhWmj2Y

🔗 More information: Elecsoft — www.elecsoft.com

TIP VF Calibre #7 — Configuring the Caliper Family

TIP VF Calibre #7 — Configuring the Caliper Family

by | Feb 4, 2026 | Calibre, TIP, Visual Factory

We continue our series of technical videos focused on explaining, in a practical way, how to correctly configure measurement equipment families in Visual Factory Calibre.

In this VF Calibre TIP #7, we show the complete configuration of the Caliper family, covering both qualitative and quantitative aspects of calibration.

🎥 In the video you will see how to:

✔ Define the calibration plan by combining attribute-based checks (e.g. visual inspection) with data entry for correction and uncertainty calculation
✔ Correctly link the instrument to its reference standards, ensuring full traceability
✔ Establish appropriate acceptance criteria for this type of instrument
✔ Apply the full configuration in a practical calibration example

👉 A video designed to clearly explain the configuration logic of these instruments within Visual Factory Calibre.

📺 Watch the full video here:

🔗 VF Calibre TIP #7 — Configuring the Caliper Family
🔗 More information: www.elecsoft.com